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Delaware County >
Posted by Anonymous on 11/25/2011
After eating here with my family for dinner the night before Thanksgiving, I highly recommend that you do not dine at Cascata. Here are the highlights: The food is decent, with some good dishes and some not good ones. However, the service, from the waiters, to the manager, to the owner, was so poor with extremely rude and incompetent staff, and so slow, with our food taking nearly two hours to arrive, that we will never go back to this place and I don't think you should either. We were a party of 10 seated in a room that also had a party of 26 in it. It was clear that we were not their priority. Our first waiter ditched us about 30 minutes in and then another person took over. We couldn't get water refilled at table because we were being ignored. The food took almost two hours to arrive even after they promised it was "on its way out" for almost a half hour. For some of this time, they had a man playing the accordion for the other group in the room. He was terrible at playing, and it was extremely annoying. The waiters were laughing about how long the food was taking and did nothing to try to apologize. The manager was almost worse, apologizing profusely, but never offering to take anything off of the bill. On the way out we talked to the owner, who is the chef and he was even worse than the manager. He said that anything other than the food wasn't his responsibility. What a terrible attitude to have as an owner. I'm not from around the area, so I don't know about other Italian options. But I am sure there are places where the food is as good or better and where the people who work there care about the service. Don't waste your night by going to Cascata.
Posted by CAS on 02/12/2011
Can't believe I have lived here all my life and never went here. It is awesome. Very friendly and polite staff in the Pizzeria
Posted by Stefaine on 01/21/2011
My family and I have been to Cascata Caffe a couple of times now. Every time we have gone it has been excellent. The food is delicious ,the service is top notch, and the atmosphere is very quiet and relaxing. I highly recommend this wonderful restaurant.