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Posted by chris8654 on 2014-10-28
My college student daughter ordered cookies for my birthday. She paid extra to have them 2 day delivered. They not only didn;t come on Friday(the day they were do) The person who answered the phone said they don't guarentee 2 day and wouldn't give her the
Posted by anonymous on 2014-08-01
Extremely poor customer service. Place looks very nice from the outside but filthy inside. Cookies were very stale, dry. I bought 1/2 dozen cookies to go and they must have given me what they had versus what I actually ordered. Would never go again or r
Posted by bmcgfam5 on 2014-06-17
We used Hope's Cookies for our daughter's wedding in Disney World. She did a milk and cookies bar. We spoke directly with Sherry in planning this. We ordered 19 dozen and they were made on a Thursday, shipped overnight and arrived in perfect condition
Posted by customer on 2014-06-11
Cookies are just ok , the customer service here is bad
Posted by cyndy on 2009-04-30
I have dealt with Hopes twice and will deal no more. They do not answer the phone and when you leave a message they don't get back to you for days. They would not give me a confirmation number for my order and of course it didn't arrive. It was for my
Posted by Veronica on 2009-04-13
Who cares about the cookies when you're treated poorly by the employees. I think new hires receive training in "non-customer service". I called to place an order for two dozen cookies and was told to call back b/c they were too busy.
Posted by Anonymous on 2007-06-25
I placed an order for 3 dozen cookies over the phone to the Bryn Mawr Hopes Cookie Store - I gave my credit card info and was to pick them up in two days.
I went to the store to pick up for my paid order, and the two people who worked their tried to t