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Posted by cyndy on 04/29/2009
I have dealt with Hopes twice and will deal no more. They do not answer the phone and when you leave a message they don't get back to you for days. They would not give me a confirmation number for my order and of course it didn't arrive. It was for my daughters 21 birthday and I was extremely disappointed. I called and called and called the day it was to be delivered to only get a message. This is no way to run a business especially one that has such an expensive product.
Posted by Veronica on 04/10/2009
Who cares about the cookies when you're treated poorly by the employees. I think new hires receive training in "non-customer service". I called to place an order for two dozen cookies and was told to call back b/c they were too busy.
Posted by Anonymous on 06/25/2007
I placed an order for 3 dozen cookies over the phone to the Bryn Mawr Hopes Cookie Store - I gave my credit card info and was to pick them up in two days. I went to the store to pick up for my paid order, and the two people who worked their tried to tell me I never placed the order, they never lose orders etc etc. after much bantering, they packaged up the cookies - mind you these cookies are approx.$1.00 each. I asked for a ribbon for the box - that will be an extra $2.00 and then they asked if I wanted a bag - when I said yes they laughed at one another and said they would not charge me for the bag. I then again paid for my cookies 3 dozen plus a $2.00 ribbon which was $35.95. When I asked about the possibility of being charged twice, they said oh, come back with your receipt and we will take a look at it.......................Of course, when I checked my bank statement I was indeed charged twice for the cookies, I have emailed them about the problem, but have heard nothing yet. They are good cookies, but worth a buck a piece and then to have such poor customer service ...........definitely not worth it!