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Posted by Member of a large party on 05/31/2010
I'll get straight to the point: 1. Some sort of "reservation mix-up" (the restaurant was at fault). 2. Hour and a half wait for our group to be seated. 3. A very nice, young waiter (he tried his best to make up for the ineptness of others). 4. Another hour wait for sub-par food and incorrect orders. 5. A very RUDE, unprofessional, and un-apologetic manager. 6. No amends for our poor treatment (Oh wait, they gave us a bag of bad desserts).
Posted by anonymous on 05/24/2010
I went to this restaurant over the weekend and although the food came out in 10 minutes, we had issues with the "wait." Just be prepared.
Posted by Rev. S Howard on 05/04/2010
I called Ms. Tootsie's on a Friday afternoon to inquire about making reservations for a party of 9 on the following Sunday. I was told by the very polite gentleman with whom I spoke that I did not need to make a reservation, as my party was under 10 people. GREAT! This was going to be a wonderful, first time experience for my two sisters, my son, my two nieces, my nephew, and my Mom, whose 63rd birthday we were celebrating. I had bragged and boasted to my sister for three weeks about the treasures created in Ms. Tootsie's kitchen, and assured my family that they would NEVER forget the Ms. Tootsie's experience. I was SO RIGHT. My party arrived at Ms. Tootsie's at approx. 5:45pm on Sunday, May 2nd, and we were met at the door by two male Abercrombie and Fitch models who greeted us politely and then asked me if we had made reservations. I explained that I had called about reservations and was told they were not required for a party the size of mine. One of the two A&F gentlemen explained that, they were expecting a party of 25 to arrive within the next 10 minutes, and that they were already... are you ready for this?... RUNNING LOW ON FOOD, and would be unable to accommodate any other guests, for fear that the fare would not last through the evening! After suggesting several other "very nice restaurants" to my family and me, and apologizing ever-s0-humbly again and again, the gentlemen smiled...politely... before dissapearing back into the cafe. My family and I shook off our disbelief, made our way to a soul-food buffet on Oregon Ave., and Mom's birthday celebration was a smashing success after all! Thank you, Ms. Tootsie.
Posted by JPM on 12/11/2009
I have been to Ms. Tootsies multiple times but never in the Winter. Why did I do that? Ms. Tootsies is already a small restaurant with a tight city floorplan but to have no foyer and seating right by the door in freezing weather...BIG MISTAKE! Ms. Tootsie, if you are going to do it like that, let me suggest opening the windows too so we can get the full effect of eating in the cold!
Posted by Philly's finest on 12/10/2009
Ive been to Ms Tootsies Soul Food Cafe about 4 times now, I never thought that I would be one of those people who take that time and make comments on these type of websites but I must say Ms Tootsies is definitley one of the best soul food restaurants that I've been too, They have the BEST fried chicken and mac & cheese that i had in long long time and im from the south we specialize in fried chicken and mac & cheese and I must say that i am very impressed, the food is almost addicitive, whenever I go I always get exceptional service and great quality food... I can't stay away...lol
Posted by Mr. J from Pittsburgh on 11/21/2009
Christina a GREAT waitress! Food was outstanding!
Posted by Unhappy on 08/29/2009
My cousin flew in from out of town and she kept raving about Ms. Tootsie's. She said a coworker had told her that the place was awesome and since she's going to Philly, check it out. Well, we checked it out and i have never been so disappointed. The ambiance was wonderful BUT the place was so tiny you could not possibly have more than 40 people there! I ordered from the menu and unfortunately the items i ordered were NOT AVAILABLE. The waitress asked me if i would like something else, and i said no thank you, i will take some water. The waitress said well you have to eat, what would you like? I told her that water would be fine b/c what i wanted was not available. The waitress said okay, went to the back, and bought out a HUGE fruit salad for me (on the house). I was grateful that she did that and that's why the service was a 5. I left her a huge tip for her delightful service.