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Posted by Anonymous on 11/28/2013
I have been a server for over twenty years and I expect to be approached as a valued customer not like I just another body. Professionalism is very important when you are in customer service. I had to request a dinner roll for my friend, when I know the roll comes with the salad, received from the busboy and I had to also ask for my roll with my dinner. I expected service with a smile, my server never came back to see if everything was fine. The server came to give us boxes, she asked if we wanted dessert and we said not right now, she then proceeded to say you want it to go and I felt I was being rushed out the door.
Posted by Anonymous on 08/23/2013
The service was very prompt and they showed a good job anticipating my needs so I didn't have to ask. Food was delicious
Posted by Ms.Sugarmama on 11/22/2011
the rolls are big and tasty ,would be nice if they didn't reheat them in the microwave ,the first few bites are o'k but once the roll start to cool it's so rubbery and chewy,not good to digest. please use the oven so I can rate you 5.0
Posted by Debbie on 08/28/2011
I am on the Atkins Diet and I was looking for a place to dine...West Oak Lane Diner is that place. They cater to your needs...It's the speciality Place! To be honest, they are faster than some fast food places.
Posted by anonymous on 07/13/2011
have been eating at oaklane diner for the past 20yrs eversince hubby and i returned from la, calif. we have enjoyed everything we have ordered in the many past visits to your establishment.we cantell that you have a different person or people cooking the food there.today i had what i had enjoyed many times in the past- liver onions,gravy and mashed potatoes. the liver was a decent portion- but it was full of veins and some portions of it was so tough it could not be chewed. gravy was so thick it looked almost like some sort of pudding. hubby ordered chicken croquettes ,which he says tasted like "it was dry without any flavor to it".string beans tasted like barely cooked. sad to say you have lost a devoted customer because of the way your food taste now. are you training someone to cook or are you no longer allowing a cook with experience in good home cooked food. we should have ordered what our two grandsons had- hamburgers!! cant go wrong with that
Posted by Fan on 05/12/2011
I'd passed by this place for the last five years, but when I started dating a new guy, he suggested we go in. We've eaten there every Wednesday since and find it wonderful. The spare ribs are to die for. I ordered the veal parm last night, and it's enough for me for lunch and dinner this evening. The waitresses are so friendly. It's been joy to have 'comfort' food that is very tasty.
Posted by ria on 05/26/2009
I had went to eat at oak lane diner about 3 to 4 weeks ago, for the first time, and what a poor experience it was. The service was well below standard. The food came to the table and our order was incomplete. Seeing as thought it was incomplete, my party and I would still have to wait on the rest of the food. So I asked the server if I could add on a side of grits he said (with a grinning, sarcastic laugh "sorry, but you should've ordered tha earlier, it ain't no more, we bout to close". I said ok, that's ok. The server still wanted to make smart remarks. I didn't like the way the server continued to talk on his cellular phone as we waited for the rest of our food to be brought to our table. We waited a while for the rest of the order. We were finished eating. So I saw the manager walk by I pulled him to the side and told him about the service. The waiter came over to the table as my party and I were talking to the manager. The server got loud with me and the manager didn't say anything. The manager stepped back and let the server continue to say what he felt.