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Water Works Restaurant
Posted by Romney on 10/11/2014
Disappointing experience. I had a $40 steak (cold) and the gelato was gritty. Service was bad. We wound up serving our own wine and water from the sideboard and they forgot to bring out a number of dishes. Including my gritty gelato, which I sent back. The waiter didn't apologize or ask me for any alternate choices. I have never sent a dish back before, but just couldn't eat either dishes.
Posted by Saira on 10/20/2012
My husband and I wanted our much awaited date night to be special and we decided to go to waterworks, unfortunately. The only person worth mentioning about positively is the valet who was there on the Friday night. He was very courteous and polite. We were seated promptly by the hostess as there were many empty tables, but without a smile. Our waiter was functional. I ordered the one and only soup on the menu, a butternut squash soup. Along with the stuffed chicken as an entree. My husband ordered the lobster. The soup arrived quickly. Upon tasting it I felt that I had ordered dessert instead of a soup. I couldn't bring myself to gulp it down and politely returned it to the waiter. The chicken apparently wasn't stuffed but a tough piece of chicken meat over mashed potatoes. Again, sweet. I don't know what's the obsession with sweet sugary food here. My husband's lobster was mediocre over a bed of pasta. Nothing sensational to mention. He even mentioned that lobster tasted better at some of the franchise restaurants, than the supposedly fresh one on his plate. All in all we quickly finished whatever we could. I was left feeling embarrassed and cheated as our meal end up costing around $ 80 with a bad taste in our mouth.
Posted by Jean F on 07/22/2012
I was there for my first visit on 7/21/12 in a group of 7 adults, 1 teenager and 2 small children who were extremely well behaved. The service was impeccable as was the food. It was perfect weather and the view was very nice. The waiters were very accommodating. Would definitely recommend it to my family and friends.
Posted by Bonnie on 07/18/2011
I have been to this establishment several times and tried several dishes. The octopus is possibly my favorite appetizer, along with the grilled haloumi cheese. As I am not a huge meat eater, but after trying their steak, often find myself returning for another. The lobster cous-cous has served as one of my favorite sides. I have tried their seasonal fish several times also, and always love it. I brought my fiance and future mother in law there the first time I met her, and they were so thrilled. My MIL has traveled the world, and still raves to friends about the Water Works Restaurant. I have had problems with tables before, just not having ideal tables. It has either been my decision to sit and eat before the preferred table was available, or the management moved us for our dessert. I am not so sure the service staff can make those decisions, because it has always been after management checked on us and we mentioned it, that we were able to get a view for dessert.
Posted by Kathy T on 07/15/2011
I have wanted to check out the Water Works Restaurant for a long time. My boss and another colleague were in town from NY and Charlotte, NC. So I thought this would be a great opportunity to show off the Boat House Row area to them. It was a beautiful day and we were seated on the patio. At one point the angle of the sun was such that it was blinding my boss. I asked our waiter if there was something we could do. His answer - "no". He looked sort of apologetic, but all he said was "no". There were empty tables in the shade, but no offer to move us. There were umbrellas leaning against a nearby wall, but I guess there is no way to set them up. Then the food came. It was barely average (Arctic Char, steak, pork chop were our entrees). It was all very disappointing, and not inexpensive. I work for an international company and love showing off Philly and our restaurants when my colleagues from other states and countries come into town. This was embarrassing. Never again.
Posted by Maryanne on 07/09/2010
The view, servi ce and food are amazing! If you can't get away to the Mediterranean, this is second to none. My husband and I celebrated our 25th anniversary and were treated like royalty. The attentive service and ambiance added to our special occassion. I love the octopus and my husband raves about the lamb chops. We shared a Water Works salad. I enjoyed the duck with yummy sweet potato and my husband got the Cowboy and said it was the best steak he's had. Make sure you save room for dessert-the chocolate torte was a chocolate lover's delight and the homemade pie was just like my aunt ruth makes. I have also had lunch with my friends several times and we always have a pleasant experience. Would definitely recommend the Water Works to friends.
Posted by Anonymous on 05/26/2010
We had a reservation for 7pm. We were eventually seated around 8. It’s irritating enough to be forced to wait for what turned out to be mediocre food. This was made much worse with the three hostesses milling about the reception area, watching us stew during our wait with the same expression one sees on children frying ants with a magnifying glass on a summer’s day, the kind of malevolent satisfaction the largely powerless get exercising their brief moment of control over the unfortunate. It’s not that they don’t have sufficient skill to seat people at, or even near, the time of their reservation. It’s the glee they take making you wait. (We saw at least one couple just give up and leave after waiting for an hour for a table.) Even after we were seated, there was a leisurely pace that was more along the lines of “when I come by, you should feel lucky” as opposed to “let me allow you to enjoy the evening.” We had paid for a “four course” fixed meal. The first, a soup, wasn’t bad, a tomato-based chowder into which one muscle and a great deal of black pepper had been placed. The house salad, the alternative to the soup, was ok, assuming you like lettuce. The second “course” was a small scoop of raspberry sorbet, which is an abuse of the word “course.” We both got the chicken. It was served in a heavy butter sauce, accompanied by two asparagus stalks, one grilled artichoke leaf, and mashed potatoes. The presentation wasn’t bad. However, the chicken might have started cooking when we arrived at 7, given how dry it was. I would describe the texture as “chewy.” The chicken plus the sauce were bland and unpleasant. Though hungry from waiting, I didn’t finish it. The accompaniments weren’t bad. That is, there was nothing actually wrong with them. It’s hard to get to excited by mashed potatoes, even when competently executed. I confess I liked the artichoke leaf. The dessert was billed on the menu, and by the server, as a “duo.” The “duo” was strawberry shortcake which, like the sides of the entrée, was “good” in the sense that there was nothing awful about it, except that it was as much a “duo” as the sorbet was a “course.” The view isn’t bad. We had an obstructed view of the waterfall, and a very good view of Interstate 76. You could not pay me to go back to Waterworks. If I want to sit around waiting an hour for food that is between fair and poor, I’ll go to a good restaurant that’s worth waiting for, and ask them to burn my food.